Paymex News

Accepting New Accounts

Fri, 26 Sep 2008 14:27:04 GMT

Hi everyone!

We're almost there; you can now register your business through our secure sign up form.

If you previously has an account set up with Paymex then you will need to sign up again and accept our new terms & conditions.

Please note that transactions are still not being processed in LIVE mode as of yet, however we aim to have this available by Tuesday next week.

As always, if you've got any questions then please do not hesitate to contact us.

From the owners...

Wed, 01 Oct 2008 14:33:12 GMT

Hi All,

We’d like to answer some of your questions.

We are Enform, a Web Solutions Provider who have been operating for the last seven years. We are part of a larger group of technology companies. Feel free to check out our website www.enform.co.nz. We are currently in the process of building websites for Trust Power, Pacific Steel and Plumbing Plus.

<h3>Why should you trust us?</h3>

The software called Paymex operates securely. The issue was a fraudulent customer. What we've done to protect you and your money from fraudulent customers is:

We've set up a Trust Account which is audited quarterly.
We've placed transaction limits so that large transactions cannot occur without us authorising it.
We've ensured that larger transactions have additional security steps. If anyone wants further information regarding these steps then please feel free to contact us directly by phoning 0900 555 44 or email support@paymex.co.nz.

<h3>Which bank will we be using?</h3>

When we go live later today we will be using the National Bank of New Zealand and Eftpos New Zealand. The National Bank is aware of what has previously happened and therefore have made sure that we have the correct Trust Account set up. We have written assurance of this. This is available to view by contacting us and we will be posting it on the Paymex website as well. The reason that we're emphasising that we have a Trust Account is because previous customers have had their funds frozen by the Bank of New Zealand because the bank claims it wasn't a Trust Account when they told the previous owners it was. This matter is currently in front of the Banking Ombudsman.

<h3>What is a Trust Account?</h3>

A Trust Account is an account that is specifically designed to hold other people's money. It doesn't allow the option to withdraw funds to invest elsewhere. All funds will be held in this account at all times and can’t be withdrawn unless it is to an approved bank account.

<h3>Who are the previous owners?</h3>

The previous owners are Paymex Limited. The new owners are Enform (www.enform.co.nz). There was no previous relationship other than the fact that Enform was a customer of Paymex.

<h3>How can you contact us?</h3>

All contact details for Paymex can be found at: http://www.paymex.co.nz/ContactUs.aspx. All contact details for Enform can be found at: http://www.enform.co.nz/contact.php.

This will be our last blog. We go live later today and our efforts will be focused on continuing to provide the Paymex service. Please feel free to call or email us because we’re more than happy to talk to you.

Regards,

The Paymex Team
<img src="images/signature.gif" alt="The Paymex Team" />

We're Live!

Fri, 03 Oct 2008 16:29:22 GMT

Finally! You can now transact through Paymex!

We've battled hard for the last two weeks to make all the necessary software changes required for extra security by the bank. The Trust account is in place and we have written confirmation that it IS a trust account. (This will be available to view on our website shortly).

Thank you for bearing with us and we will endeavour to give you the very best service moving forward.

Please feel free to contact us at support@paymex.co.nz should you have any further questions. We do have plans to include live chat in the Paymex system in the very near future and we will use this mechanism as well as others to build up responses to Frequently Asked Questions which we will display on the website.

Please note - if you were a previous Paymex customer and you have re-registered - you will have a new business ID and will need to update this in your code so it points to your new account.

Happy transacting!

Regards,

The Paymex Team
<img src="/images/signature.gif" alt="The Paymex Team" />

American Express offered!

Fri, 07 Nov 2008 11:18:06 GMT

Now you can accept American Express from your customers as well as MasterCard and Visa. There's nothing you need to do to allow you to process an AMEX card, just process as you normally would.

If you have any enquiries please send an email to support@paymex.co.nz or call us on 0900 555 44.

The Paymex Team
<img src="/images/signature.gif" alt="The Paymex Team" />